SuzShe’s computer blew the USB controller this morning. Probably the new iPod trying to charge from it or something. Tried to call Dell Support but was told it was over a 10 min wait by the telephone agent. Decided to try to Dell support Chat – and Jason B. had me try a few things and then scheduled a motherboard replacement. I’m glad we have a 1yr warrenty on the system. I asked where he was and he said he was in the US.
Yesterday I had a problem with Turbo Tax Online edition and logging in. It sent me to some security quesion page that I could not escape from no matter what I did. I got their chat support working too and she recognized the problem and said their engineer is working on it. I asked her where she was and she said Singapore.
The mosquito r/c helicopter I got for xMas has a problem with one of the motors – and I don’t even know where to begin getting support for that.
My MythTV system still has a few problems like volume control and I’m not happy with how it’s using disk space. Again – no idea where to get support.
My sister was having problems with disk space on her laptop, and had a bunch of questions on how to manage the volume of pictures etc. she generates. Eventually led her down the road of a network storage device. Her original plan was to get a file server on her network. She’s had a server before becuase her internet connection used to be a satillite that wouldn’t just “plug into a router” and needed a server. I had to administer this system so I’m glad I got her to do something I hopefully don’t have to support.
I suppose there’s something to learn here – but other than “Get off the Grid” I have no ideas.